F.A.Q.


Frequently asked questions 

 

 How long will my order take to arrive?

Orders are guaranteed to be processed within 3 to 8 business days upon receipt of your order.. Shipping takes approximately One to Three weeks. Please note that these are only Estimates and your shipment could take less time or more time to deliver.

 

Can I cancel my order?

All sales are final. Orders are automatically sent to our fulfillment team therefore they cannot be cancelled. If you want to switch or cancel any items, we can most likely do it if you contact us within two hours of placing your order.

 

Do you Sell or Store my information?

All of the customer information we receive is confidential and NOT shared with any other third party under any circumstances. Our website is on Shopify, one of the largest and most trusted eCommerce service providers that also handles our payment processing. We never see any sensitive payment information, as that is all handled by Shopify. The only information we can see is shipping and billing details.

 

I ordered multiple products but didn't receive my whole order?

Many of our items are sent from different warehouses around the world, so we cannot package all items together without driving costs up. The majority of items are packaged together however as long as they are coming from the same warehouse.

 

Where are you located?

We are based in Montreal with warehouses all over the world.